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Frequently Asked Questions 

We have a few of the same questions that pop up at Web Ninja…

To answer your concerns as quickly as possible we have included them below. This enables our developers to dedicate more time to answer any more detailed questions our customers may have. Please check the below to see if one of your questions is included here. If not please click the below button to log a support ticket.

Log a Support Ticket

 

Getting started with Web Ninja

How do I get the ball rolling?

Contact our sales team either through the Summon a Ninja page on this site or call us on:

Australia: Phone : +61 7 5667-3499
New Zealand: Phone : +64 9 974-9634

Do I need to have an accounting package already?

If you have an Accounting Package you are currently using within your business this is great we can work with many packages to get your website online in no time. If you don't have an Accounting Package you are currently using... will not be able to take any data to include on your website until it is entered into an Accounting Package. If you are new in business please give us a call and we can recommend contacts to get your Accounting Software in place ahead of developing your online store.

Do I need to have hosting or a domain name?

We can assist you with purchasing a domain name or if you already have one we can point this to your new Web Ninja online store. All Web Ninja web stores are hosted on our secure servers to insure they compatible with our software and any payments and details of your clients are kept secure.

How much does it cost?

Please see our Pricing Page for more information. We can however customise any functionality you require and this will be quoted upon request and prices will vary depending on the complexity and time involved in the development of the requestion functionality.

What are the requirements to run Web Ninja?

To run Web Ninja you will just need a basic PC configuration and Windows Operating System with internet access.

A basic machine configuration would be:

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
  • DirectX 9 graphics device with WDDM 1.0 or higher driver
  • How do I install Web Ninja?

You will not need to do any installation of Web Ninja's Software we will do it all for you! Our technical team will remotely set up any scripts required and access your PC to do any set 

Can I see Web Ninja products in action before I purchase?

Contact our sales team either through the Summon a Ninja page on this site or call us on:

Australia: Phone : +61 7 5667-3499
New Zealand: Phone : +64 9 974-9634

Can I supply my own design?

Whilst you can supply your own design we recommend using our professional in-house design team.  Our in-house designer will work with you and our developers. This will insure the design not only looks great but will work without any issues with our Web Ninja software.

Can you design my site for me?

Yes, contact us to discuss your design requirements. Our professional design will compliment your functional e-commerce solution.

Does Web Ninja have any templates I can look at?

Yes please be sure to see our Design Templates Page. This page is being updated regularly as we develop new templates. Want to make changes or design a different looking site? No problems we can also assist you with these requirements.

What if I already have a website, can I use this design?

Yes we can take your existing website and add a Web Ninja Store to this site. We can make the E-Commerce side of your online presence look like a continuation of your existing website.

Can I run Web Ninja on multiple work stations?

Yes we will just need to install it on the additional work stations you request.

 

Web Ninja CRM

How many users can use a Web Ninja CRM?

You can have as many users as you want as our Web Ninja CRM product is 100% scalable. Ask us about purchasing additional licences should you need more than the standard included in the initial set up. Additional licences can be purchased in blocks of 5.

Is there any training provided?

Yes we provide initial CRM training as part of the purchased product we also have online videos that may help you and you can also get ongoing support and training should you need it.

Can I access the CRM remotely?

Web Ninja's CRM Software is a web based (cloud) program and can be accessed via any computer, tablet, or mobile device provided there is an internet connection.

Can I use Web Ninja CRM Software to market to my customers?

Yes our CRM software has an in-built e-news marketing campaign creation tool. You can also import client lists directly to MailChimp, a third party tool our CRM Software works with to allow you to create exciting template designs and has some pretty detailed reporting analysis tools that give you tonnes of information relating to your e-news campaigns.

 

Wholesale (B2B) sites

Can I have different prices for Wholesale Clients upon login?

Yes Web Ninja allows you to have both retail and wholesale prices running within the same Web Ninja web store. 

Can different customers or sales persons have different prices displayed?

Yes you can allocate discounts or pricing profiles within your accounting software for each client.

Is there a certain number of pricing policies I can have within my Web Ninja Wholesale Web Store?

You can have as many different pricing policies set up within your store as you require. This information is taken from your Accounting Software.

 

Editing my online store

What parts of my Web Ninja Store can I edit once it is finished?

The data relating to products and inventory can be edited and updates from your Accounting Software. The content areas of the 'brochure' or information pages of your site will be able to be edited through an easy to use CMS (Content Management System). Our CMS has a built in editor that will allow you to easily add text, images, tables and links. You can also upload PDF files, apply different styles and colours to fonts and if you want to go even further paste in your own HTML code. The template areas will not be changed so as to maintain the overall look and feel of your site that was initially designed and developed.

How many pages can I have?

You can add as many pages to your site as you require. There is no limit to the number of pages you have on your Web Ninja Web Store.

 

Accounting Software Integration 

Does Web Ninja integrate with my accounting package?

We integrate with all of the software packages in the top 'Choose your software' menu.