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Web Ninja Terms and Conditions

Web Ninja confirms that the following terms and conditions apply:

  • All licensing and 1st-year support and hosting fees are billed upon acceptance of a proposal

  • All time-based services fees quoted are an estimate only and are billed based on actual time incurred, monthly in arrears

  • All annual service and hosting fees are invoiced annually in advance or monthly by direct debit

  • Your website is created using a combination of code languages that are compliant with the Web Ninja applications. All shopping cart functionality, product lists and pages, and ordering functionality including gateway pages, forms, and source code owned by Web Ninja and are non-transferable to another website host in the advent of your wish to change hosts. You have ownership of all the images, content and original graphical design

  • We may supply you with the website template and static content pages, though they may not be compatible with any other platform system. Any copyrighted content and images that are provided by you to us are your responsibility

  • When a proposal is entered into by a company then the director signing the proposal guarantees the obligations of their company under the agreement

  • Any disbursement expenses such as onsite training are not included in this agreement and will be charged as incurred

  • All amounts due are payable within 14 days of the issue of the invoice

  • Our standard policy is no refunds, and no credits if you cancel after the month the invoice was rendered

  • In the event you default in making payment and recovery action is undertaken, you will be responsible for all expenses in relation to the collection of the outstanding amount including, but not limited to, all charges and fees, legal costs on an indemnity basis, and disbursements

  • Web Ninja reserves the right to add a small link that does not interfere with the overlook or design of your site (usually in the footer area) back to the Web Ninja website specifying their role in the development of your site for marketing purposes only. 

  • All pricing quoted is GST Exclusive.


Web Ninja Includes:

  • Access to Web Ninja sync module

  • Access to Web Ninja Content Management System


Web Ninja Hosting Includes:

  • We host our websites locally in Brisbane Australia. We provide all our hosted sites with an SSL (Secure Socket Layer) to insure your website and your customer's details remain safe.

  • Your Web Ninja website is supported on a shared hosting infrastructure with the rest of our clients

  • Performance and security monitoring to ensure the security of your information

  • Backup of your Web Ninja website

  • 24-hour 7-day monitoring of the infrastructure supporting your website

  • Best effort availability for your website by way of infrastructure redundancy in the event of hardware failure

  • Support desk during office hours, 9 am to 5 pm (AEST)


SEO Terms and Conditions:


"YOUR COMPANY", "us", "our" or "we" means the entity YOUR COMPANY.

"You" or "Your" means the customer entity specified in this agreement.

Unless the context of this agreement requires otherwise, the singular number shall include the plural and vice versa. If more than one date appears on this agreement, the later date will apply.

Fees & Payments

The total Initial Investment is required on the date of signing this agreement.

The Monthly Investment/monthly fees will be charged for the calendar month in advance and paid by direct debit which will be provided with your welcome pack.


If you wish to change anything within a targeted web page, you must first get approval from us otherwise this could affect your search rankings. Content writing is only included in some SEO packages. Any content writing that requires a new web page may incur an additional fee. Search engine placings/rankings are not guaranteed and we are not responsible for the way that search engine listings are displayed. You must not disclose to a third party any confidential information, trade secrets or processes of research, development or design. This obligation shall survive any termination of this agreement.

Term & Termination

This agreement may be terminated by you by giving notice in writing by registered or certified mail with a minimum of thirty (30) days' notice. We may terminate this agreement at any time and will not be liable for any loss or damage arising from such termination.

Upon termination of this agreement by either party, all monthly fees must be paid in full within seven (7) days together with any other outstanding debts.


This agreement binds and benefits the parties and their respective heirs, executors, administrators, personal representatives, successors and assigns. The provisions in this agreement are enforceable independently of each of the others and, if a provision of this agreement is, or becomes illegal, invalid, void or deemed unenforceable by any court of competent jurisdiction, it shall not affect the legality, validity or enforceability of any other provisions of this agreement. If any of these provisions are so held to be illegal, void, invalid or unenforceable but would be legal, valid or enforceable if some part of the provision were deleted, the provision in question will apply with such modification as may be necessary to make it legal, valid or enforceable.

You accept and acknowledge that the terms of this agreement are in addition to and do not detract from the ordinary fiduciary duties you use.

This Agreement is governed by the laws of Queensland, Australia.